Privacy Policy

Last Updated: December 2024

1. Introduction

24h Trading Platform ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our trading platform.

2. Information We Collect

Personal Information

• Name, email address, and phone number
• Identity verification documents (passport, driver's license)
• Proof of address and financial information
• Trading history and account preferences
• Payment and banking information

Non-Personal Information

• Browser type and operating system
• IP address and location data
• Cookies and similar tracking technologies
• Usage statistics and interaction data

3. How We Use Your Information

We use collected information for:

• Creating and managing your trading account
• Processing deposits, withdrawals, and trades
• Complying with regulatory and legal requirements
• Preventing fraud and unauthorized access
• Improving our platform and services
• Sending important notifications and updates
• Providing customer support and assistance

4. Data Security

We implement comprehensive security measures to protect your information:

• Bank-level AES-256 encryption for sensitive data
• Multi-signature wallets for crypto assets
• Regular security audits and penetration testing
• Cold storage for the majority of cryptocurrency holdings
• Secure socket layer (SSL) technology for all transmissions

5. Information Sharing

We do not sell your personal information. We may share information with:

• Regulatory and governmental authorities as required by law
• Financial institutions and payment processors
• Third-party service providers under strict confidentiality agreements
• Legal counsel to protect our rights

6. Cookies and Tracking

We use cookies to enhance your experience. You can control cookie settings through your browser preferences. Some features may not function properly if cookies are disabled.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Request data portability

8. Contact Us

For privacy concerns or requests, contact our Privacy Team at privacy@24htrading.com or through our customer support portal.